Refund policy
At Harry James Jewelry, we want you to be happy with your order.
We accept returns within 14 days of delivery if the item is unused, unworn, and returned in its original packaging.
To request a return, please contact us at: support@harryjamesjewelry.com
Items that cannot be returned:
- Earrings, for hygiene reasons
- Custom or personalised items
- Items damaged after delivery
- Sale or final clearance items, unless faulty
Once your return is received and inspected, we will notify you if your refund has been approved. Approved refunds will be processed back to your original payment method.
Customers are responsible for return shipping costs unless the item arrived faulty or incorrect.
Privacy Policy
Harry James Jewelry respects your privacy.
When you place an order or contact us, we may collect information such as your name, email address, shipping address, billing address, and payment details. This information is used only to process orders, provide customer support, improve our store, and send updates if you have agreed to receive them.
We do not sell your personal information.
Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details.
You may contact us at any time to request access, correction, or deletion of your personal information.
Contact: support@harryjamesjewelry.com